Creating heartwarming moments at every meal.
RETURN POLICY
Basic After-Sales Rule
Every home decor piece is designed to warm living spaces. We offer inclusive after-sales service to solve space mismatch, item imperfection and delivery deviation troubles for all site orders.
▪ Valid return duration: 45 days upon parcel signed receipt
▪ Core requirement: Decor pieces unassembled, scratch-free, original packing intact
▪ Processing rule: All return requests reviewed via official account portal
Cost & Settlement Rule
Brand-side quality or delivery mistakes: full return shipping & protective packing borne by our team.
Buyer subjective matching needs: buyer undertakes reverse courier expense independently.
Excluded items: custom dimension decor, hand-painted exclusive artworks, clearance seasonal ornaments.
Post-approval settlement: Funds will revert to original payment channel within 2-6 working days.