Creating heartwarming moments at every meal.
FAQS
Gentle Preface: Every cross-border delivery carries meticulous craftsmanship and aesthetic expectation. We sort most concerned doubts from global elegant customers, interpret rules sincerely, and guard every international shopping journey with standardized premium service.
My tracking number shows delivered but I did not get parcel? A: Firstly check neighborhood pickup locker, front desk or family proxy receipt. If still missing, contact us directly, we will launch parcel claim with logistics carrier and arrange remedy solution within 3 working days.
Why product color looks different from website picture? A: All photos are taken under professional studio light. Screen color difference, local ambient light and fabric batch tiny shade difference will cause visual gap, which is not product quality issue.
Can I use multiple discount codes on one cross-border order? A: Only one single coupon code can be used per international order. Member permanent discount can superpose site official seasonal activity discount rules.
Will my personal receiving info be leaked to third party? A: We comply with GDPR international privacy policy strictly, never sell, share or disclose your receiving address, contact info and order data to irrelevant external commercial institutions.
Can I reserve out-of-stock items for restock notification? A: Turn on stock reminder button on out-of-stock product page, system will send email notification automatically once new batch goods arrive warehouse.
Can I add order note for cross-border packing requirement? A: Yes, you can leave packing, labeling and delivery reminder notes at checkout page, our warehouse team will follow your requirements before customs outbound.
How to change registered account email? A: Enter account security setting page, complete email verification, replace new mailbox independently, all order and logistics notification will synchronize to new mailbox automatically.